Industry Report: AI Strategic Roadmap for MSPs

INDUSTRY INSIGHTS REPORT

Your MSP's Survival Depends on What You Do in the Next 12 Months

AI is rewriting the rules for Managed Service Providers. Download our comprehensive industry report to discover how to turn this disruption into your biggest growth opportunity.

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The MSP Industry is at a Crossroads

The numbers don't lie. While the managed services market is projected to grow to over $500 billion by 2030, traditional MSP services are declining by 8-10% annually. At the same time, a new $200+ billion market for AI-enabled services is emerging.

Here's what's happening right now:

58% of your SMB clients are already using generative AI (up from just 23% in 2023)
73% of SMBs don't trust their current MSP to handle AI-driven cyber threats
AI-powered platforms are enabling new competitors to operate at 30% lower costs
Traditional break-fix services are being automated away by AI agents

The question isn't whether AI will transform your business. It's whether you'll lead the transformation or be left behind.

What's Inside This Report

This isn't theory. This is a strategic roadmap built on the latest market research, vendor data, and real-world MSP results.

Market Intelligence You Can Act On

Understand the dual market reality: why traditional services are declining while AI-enabled services are exploding. Get the real numbers on market size, growth rates, and where the money is flowing.

Platform Strategy That Makes Sense

Cut through the vendor hype. We break down the AI capabilities of ConnectWise Sidekick, Atera Autopilot, SuperOps Monica, and others with real metrics on ticket reduction, cost savings, and productivity gains.

The Roadmap to Outcome-Based Pricing

Learn how AI automation enables the shift from billable hours to guaranteed business outcomes. Discover why this isn't just a pricing change but a complete business model transformation.

Your 18-Month Action Plan

Get a phased implementation roadmap with specific actions for months 0-6, 6-18, and beyond. Know exactly what to pilot, when to scale, and how to measure success.

Cybersecurity as Your Growth Engine

Discover why the $66 billion managed security services market represents your biggest near-term opportunity and how to capture it.

Trusted Insights from Industry Leaders

This report synthesizes research and data from:

McKinsey & Company
Gartner
U.S. Chamber of Commerce
Houlihan Lokey
Forbes Technology Council
ConnectWise, Atera, SuperOps

Plus insights from the platforms and vendors shaping the future of managed services.

Why MSPs Must Act Now

The window for adaptation is closing. MSPs that invest in AI capabilities today are already seeing:

30% profitability improvements by capturing AI services revenue
Stronger client retention by becoming strategic advisors, not just IT vendors
Competitive moats through vertical specialization and outcome-based contracts

Meanwhile, MSPs clinging to legacy models are experiencing:

15%+ revenue decline as traditional services commoditize
Margin compression from low-cost, AI-native competitors
Client churn to providers offering modern, proactive solutions

Your Defining Moment is Now

The managed services industry is being rebuilt from the ground up. AI is not coming. It's here. Your clients are already using it. Your competitors are already adopting it. The only question is: are you ready to lead? Download this report and get the strategic clarity you need to turn AI from a threat into your most powerful competitive advantage.